Refund and Returns Policy – Kitchener Store

Effective Date: November 5, 2026

At www.kitchenerstore.com, we are fully committed to delivering high-quality full-protection phone cases and reliable, durable Type-C accessories that match our customers’ expectations for everyday device safety and convenience. This Refund and Returns Policy outlines clear, transparent rules for all post-purchase requests submitted on our platform, to help every shopper understand their rights and obligations after completing an order with us. We explicitly emphasize that ‌no standalone full or partial refund request without product return will be approved under any circumstances‌, unless otherwise specified in the extremely limited exceptions listed in this policy. All customers are strongly advised to read this policy carefully before placing an order, so that you can make fully informed decisions and complete post-purchase procedures smoothly if the need arises.

1. General Eligibility for Return Requests

All return requests must be submitted within 30 calendar days from the date you receive your ordered products. To be eligible for a valid return, the items you send back must remain in their original, unused condition, with no obvious scratches, stains, wear marks, man-made damage from disassembly, or damage caused by accidental drops, liquid exposure, or improper use. All original retail packaging, accessories, tags, and free bundled gifts that came with your order must also be returned together with the products, to ensure we can complete the return verification process properly.

Our return policy applies to all product categories sold on our platform, including all styles of phone cases, Type-C adapters, charging cables, portable Type-C gadgets, and other tech accessories. We do not accept return requests for customized products made according to your personal exclusive requirements, or items marked as final sale on our product pages at the time of purchase.

2. Strict No Refund-Only Rule

We explicitly state that no pure refund request that does not include the full return of the ordered physical products will be approved. We will not process any full or partial refund application where customers keep the purchased items while asking for money back. This rule applies to all order scenarios, including cases where you believe the product does not match your personal preference, you placed a wrong order by accident, or you no longer need the items after the package has already been dispatched.

Any “refund only” request submitted without arranging the return shipment of the physical products will be directly rejected by our customer support team. We firmly believe that this rule ensures fair operation for both our platform and all our customers, and avoids unreasonable improper claims that will harm the legitimate rights and interests of all parties on our e-commerce platform.

3. Return and Subsequent Processing Procedures

When you need to initiate a valid return request, please contact our customer support team first through our official contact channels, and provide your order number, clear photos of the product you intend to return, and a brief description of the reason for your return. Our support team will review your request within 2 working days, and send you a formal return authorization along with the designated return shipping address once your application is approved.

After you ship out the returned package, please send us the tracking number of the return logistics receipt to help us confirm the delivery status. Once our warehouse team receives your returned items and completes the full inspection to confirm all products meet our return eligibility standards, you can choose one of the two following solutions as follow-up processing:

Exchange the returned items for other products of equal or higher value in our store, with only the price difference charged if you select higher-value items
Receive a full refund back to your original payment account, after all returned goods pass our full verification checks.

Please note that you will be responsible for covering the return shipping costs, unless the return is caused by our confirmed delivery error, or the product has verified manufacturing quality defects that are not caused by human factors.

4. Exceptions and Special Notes

The only scenario where a partial refund can be processed without returning items is when you receive a confirmed defective product that is proven to be unsafe to ship back, and our support team completes multi-party verification and approves this special case in advance. Even in this extremely rare scenario, our team will conduct strict multi-layer review, and we will never approve such partial processing requests casually.

After we complete the verification of your returned products, your refund will be credited back to your original payment method within 7 to 14 working days. The exact arrival time of the fund may vary slightly depending on the processing speed of your payment service provider.

5. Contact Information

If you have any questions about this Refund and Returns Policy, or need to submit a return related inquiry, you can reach our support team through the following official channels:

Postal address: 181 Kitchener Rd, Singapore 208533
Email: kylren@kitchenerstore.com
Contact phone: +65 6291 2267

Our dedicated customer service team will respond to your inquiry as soon as possible, and assist you to resolve any post-purchase issues smoothly.